Logging into the Athlete App

You need to log in when you use Smartabase. None of your data or anyone else's data is accessible until you log in. Your Smartabase administrator is responsible for making sure that you've got the right information to log into Smartabase - your Smartabase site URL and username. You'll also need to know your password. Some important things to know about logging in:

• Download and log into the Athlete app.
• Reset your password.
• Complete multi-factor authentication.
• Terms of service and your consent.
• Set up a PIN or biometric login.
• Logging in when offline.

Download and log into the Smartabase Athlete app

1. Scan the QR code below, then download the Smartabase Athlete app.
   

   

   Alternatively, open the Apple Store (for iPhone users) or Google Play Store (for Android users) on your phone or tablet and search for "Smartabase Athlete". Its icon looks like the one shown here:
   

   

   If you are an Android user and are unable to access the Google Play Store, you can download the Android APK file for the Smartabase Athlete app here.

2. Follow the prompts to install the Athlete app.
3. Open the Athlete app to view the login screen.
4. Enter your site URL (for example, learn.smartabase.com/education). Make sure you don't add any extra spaces at the beginning or end.
5. Enter your Smartabase username.
   

   If you don't know your site URL or username, contact your organization's Smartabase administrator.

6. If you would like the app to remember your details, tick Remember site and username.
7. Tick the box to agree to the Smartabase Terms and Conditions of Use, then select Continue.
8. Enter your Smartabase password, then select Log in. Alternatively, if your organization has SSO enabled on your Smartabase site you will not need to enter your Smartabase password. Instead, a pop-up message will ask if you would like to proceed to your SSO provider. Interact with your SSO provider as required and you will be logged into the Athlete app.
9. Your organization may also require you to agree to their terms when logging into Smartabase. If so, you will be shown the terms and prompted to agree or disagree to them. If you accept the terms, you will be logged into the Smartabase site. If you do not accept the terms, you will not be permitted to log into the Smartabase site and you will be returned to the home page.

   

10. If your organization has enabled the Apple Health integration, follow the prompts to set up data syncing. See our Apple Health article for more information.

Reset your password

If you want to log into the Athlete app but can't remember your Smartabase password, follow these steps.

1. Open the Athlete app to view the login screen.
2. Enter your site URL (for example, learn.smartabase.com/education). Make sure you don't add any extra spaces at the beginning or end.
3. Enter your Smartabase username.
4. Tick the box to agree to the Smartabase Terms and Conditions of Use, then click Continue.
5. Select the Forgot password button.
6. Enter the site URL from step 2 above and enter the email address for your Smartabase user account.
7. Tap the Next button.
8. Confirm your email address in the pop-up window by tapping the Confirm button.
9. Smartabase will send you an email with a link to reset your password. The link will open in your browser.
10. Follow the prompts to reset your password.
11. In the Athlete app, tap the Back text at the top of the screen to return to the login page.
12. Use your new password to log into the Athlete app.
    

    

Authenticate your device

If multi-factor authentication is enabled for your Smartabase site (or for your role), you’re required to authenticate certain actions (like logging in) by providing a code. You can choose how you want to authenticate using your account settings. For more information, refer to the multi-factor authentication article.

Understanding the terms of use

You are required to read and agree to the Smartabase terms of use each time you log into the Athlete app. If your organization also requires you to agree to their terms of use, you may either need to accept their terms each time you log in or on your first login only. You are able to withdraw your consent to your organizations' terms of service at any time. When you do that, your organization will be notified and you won’t be able to continue using Smartabase. To view the terms you have previously accepted or withdraw your consent to any of the terms, you’ll need to follow these steps.

1. From the Athlete app home screen, open the Settings page.
2. Tap the Privacy option to open the Privacy screen.
3. On the Privacy screen, tap to View terms of service.
4. Use the toggle beside the terms of service to withdraw your consent. To withdraw your consent from the Smartabase Terms and Conditions of Use, return to the Settings and select the Log out option to log out of the app.
5. Tap the Update consent button to save your updates.
6. Confirm your withdrawal of consent.
7. You will be logged out of Smartabase and redirected to the login screen.
8. If you change your mind, you can log into the app using your Smartabase credentials and agree to the terms again.

Set a PIN or biometric login

Follow these steps to set up a PIN or biometric login to make logging into the Athlete app even quicker.

1. From the Athlete app home screen, open the Settings.
2. Tap the Security option.
3. Under Quick login, set the toggle to enable PIN login.
4. Follow the prompts and enter your password to set your PIN.
5. Tap Setup PIN.
6. Create a 4-digit PIN.
7. Confirm your PIN choice.
8. To enable biometric login, return to the Security screen and set the toggle to Use biometric login.

Logging in when offline

If you anticipate using the Athlete app without an internet connection, you should configure the app in advance to support Offline use. This will allow you to enter data into forms and sync the records to Smartabase when your internet connection is reinstated.

In order to use the app when offline, you will need to first log into the app when you have an internet connection. You will then be able to log into the app using your password, PIN or biometric login when you do not have an internet connection. If this is not the case, you will need to wait until you have an internet connection to be able to log into the app.